When responding to customers, please don’t use texting lingo

I have to say that some organizations really should get their administrative personnel trained on how to respond to a professional inquiry.

Here is a response I received from an optical place I was looking to visit for the first time to have my eyes checked: Continue reading


Another day, another meal: cooking dinner for sporty kids

The house league baseball boys were in dead last place most of the season.

Somehow, they turned it around, and on Friday night they went to finals.

They will either win the championship, or come in second place.


Before my teen had to leave for the diamond that day, he needed a sustaining and filling meal.

So, I cooked. 😮😉😁

Continue reading

Customer service, banks and the little old lady with lumps in her beverage

I have just had a horrible experience with an online banking institution that begs for a tiny bit less rigidity when it comes to the very strictly enforced ‘anti-fraud’ systems put in place by financial institutions.

I often think, how do people who don’t have internet, or who have trouble hearing on the phone, handle so many things these days that require both internet savvy and adequate hearing? Continue reading