I have to say that some organizations really should get their administrative personnel trained on how to respond to a professional inquiry.
Here is a response I received from an optical place I was looking to visit for the first time to have my eyes checked:
Morning. Thank you for ur inquiry. The doc will be available on dec 03 Monday after 1 pm. Plz let us know which is best time for u.. regards the ohip corverage for eye exam, ohip don’t cover for eye test unless is over age of 65 or under 19. But I believe ur corverage thru sunlife will cover that fee. Optometrisr charge $75..
He signed it off with his name and title (licensed optician).
Even though he responded to my questions in full (availability, insurance etc) the spelling is atrocious. He can’t even spell Optometrist?
I felt like I was reading a text from a teenager.
Since I am me I’m going to re-write this response in the way that would have earned them my business:
Good Morning Claudette,
Thank you for your inquiry. The doctor is available on Monday, Dec 03 after 1 pm. Please let us know which is best time for you. Would you like us to book you in at 1:30 pm?
With regards the OHIP coverage for eye exams, OHIP does not cover eye test for people aged over 65 or under 19. But I believe your coverage coverage through Sunlife will cover that fee. Optometrists charge $75 for eye exams.
Please let us know if you’d like us to go ahead and book you.
I have half a mind to respond to him and say ‘gee, thanks for the response, buddy, but you can’t spell properly nor do you know how to address a future customer, so I can’t imagine your medical testing on my eyes is going to be particularly professional‘.
I won’t do that, but I may craft a professional response as to why I decided not to visit them…if I do, I’ll be sure to share right here on my blog. 🙂